What Is the Phone Number for Allstate Roadside Assistance?

The Allstate roadside assistance phone number is 1-800-347-8880. Allstate lists this number for help using an existing roadside membership or auto-policy roadside coverage. You can also request assistance through Allstate’s online roadside tool or the Allstate mobile app.

If you need emergency police, fire, or medical help, call 911 first. A roadside dispatch service is for vehicle assistance and is not a substitute for emergency responders.

Which Contact Method Should You Use?

For an immediate breakdown, use the phone number above or the roadside request tool. If you use the app, select the roadside assistance option. Allstate explains these routes in its official roadside FAQ.

For routine membership questions, Allstate also lists a customer service center at the same number. Its published hours are Monday–Friday, 8 a.m.–8 p.m., and Saturday, 8 a.m.–4:30 p.m., labeled CST on its website. These customer service hours are separate from its advertised 24/7 roadside rescue availability. Check the current FAQ if your call concerns billing or membership changes.

What to Have Ready Before You Call

The most useful information is your exact location and what happened. A clear description helps the dispatcher arrange suitable equipment and avoid sending the provider to the wrong side of a highway.

• Your location: Road name, direction of travel, nearest exit or mile marker, and a recognizable landmark. Confirm the location shown by your phone.
• Your vehicle: Make, model, color, and whether it is electric or has another towing requirement.
• The problem: Whether the vehicle will start, whether it can roll, and whether you have a usable spare if a tire is flat.
• Your contact details: A callback number and any instructions needed to find you.
• Your plan: Policy or membership details if you expect the service to be covered.

Can You Call If You Are Not an Allstate Customer?

Yes. Allstate’s pay-per-use roadside service is available to people who do not have Allstate insurance. You request help and pay for that service without buying a recurring membership. The page lists towing, jump-starts, tire changes, lockout help, and fuel delivery; the fuel itself is an extra expense.

If you already have a roadside benefit through an insurer, membership, or vehicle program, check that benefit before authorizing a separate paid service. Our guide to whether Allstate roadside assistance is free explains why a covered call and a free plan are different things.

What Should You Confirm With the Dispatcher?

Do not assume that placing a call guarantees a free tow or an immediate arrival. Ask these questions before agreeing to the service:

• Is this request covered under my existing plan, and how many covered service calls remain?
• Where will the vehicle be towed, and is the full distance included?
• What amount will I owe, including mileage or other charges beyond my benefit?
• What is the estimated arrival time, and how will I receive updates?
• What should I do if the vehicle starts, my location changes, or I no longer need the dispatch?

For plan details, see what Allstate roadside assistance covers and our explanation of Allstate towing costs and limits. Your own benefit guide determines eligibility and payment limits.

If Help Is Delayed

Keep your confirmation or request number and check the updates supplied with the dispatch. Allstate’s pay-per-use service provides an estimated arrival time when help is dispatched, but conditions can change. Contact the service handling your request if the estimate passes or your situation changes.

Before arranging a second provider yourself, ask whether that would affect reimbursement or create a cancellation charge. Keep any quoted price, receipt, and service confirmation so you can resolve a billing question afterward.