Allstate towing can be included in a paid roadside plan, but it is not automatically free with every auto policy. Whether you owe anything for a particular tow depends on your coverage, eligibility, remaining benefits, and the requested destination. Without applicable coverage, Allstate also offers paid towing on a per-use basis.
Start by identifying which Allstate roadside assistance option you have. A separate Motor Club membership and roadside coverage attached to an auto policy have different terms.
Key Takeaways
- A covered tow may have no additional charge, but the underlying policy coverage or membership is paid.
- Towing mileage and payment limits depend on the specific plan; do not assume every Allstate customer gets the same distance.
- Pay-per-use towing is available without an Allstate policy, with the price quoted when you order service.
- Confirm the destination, covered amount, extra charges, and authorization process before dispatch.
How Much Towing Is Included?
Allstate’s current roadside overview lists the following membership towing distances. These are published plan features, not a substitute for your own membership guide or insurance endorsement.
| Membership | Published Towing Distance |
|---|---|
| Roadside Assist | 15 miles |
| Roadside Advantage | 25 miles |
| Roadside Elite | 100 miles |
For roadside coverage on an auto policy, Allstate directs customers to their coverage details for towing reimbursement. Check your documents instead of assuming the membership mileage table applies to your policy. Service-call allowances also vary by plan.
For example, imagine an eligible tow to your preferred shop is 40 miles and your plan includes 25 miles. The difference is 15 miles. Ask what those additional miles will cost and whether any other charges apply. This is an illustration of the calculation, not an Allstate quote.
When Might You Pay Extra?
Ask the dispatcher to explain anything the benefit will not pay. The practical questions are:
- Distance: Is your selected repair shop within the included towing allowance?
- Benefit availability: Is your coverage active, and have you used the allowed services?
- Vehicle and situation: Does this vehicle qualify, and is it accessible for the required equipment?
- Other charges: Are storage, tolls, recovery work, or additional services included in the quoted price?
- Authorization: Must Allstate arrange the tow, or will your plan reimburse a provider you hire?
Read the terms for your exact product. For example, Allstate’s pay-per-use terms exclude certain vehicles and situations, including commercial use and some recovery services, and list storage fees and local tolls among expenses outside the service. Covered membership requests use the membership guide instead. Do not apply one product’s exclusions to every Allstate plan.
What If You Do Not Have Roadside Coverage?
You can request a quote through Allstate’s pay-per-use service without being an Allstate insurance customer. Having no membership fee means you pay when you use the service; it does not mean the tow is free. The applicable price is communicated when the service is ordered.
Compare the total quoted price for the destination you need. A low advertised starting price is less useful than knowing the final amount for your vehicle, location, distance, and equipment requirements. Avoid assuming that buying a new plan after a breakdown will cover an already-needed tow; ask about eligibility and effective dates before purchasing.
How to Request a Tow
Allstate lists 800-347-8880 for using an existing roadside plan or policy coverage and asking about pay-per-use help. You can also request service through its roadside website or the Allstate mobile app. Our Allstate roadside phone guide explains what to have ready.
Give the dispatcher your exact location, vehicle details, the problem, and the shop or destination you want. Tell them if the vehicle has special towing requirements. Confirm where the car will be delivered, whether the shop can receive it, and what happens if the shop is closed.
Keep the Tow Separate From the Repair Bill
A towing benefit answers how the vehicle gets to a repair facility. It does not by itself promise payment for the repair. Ask the repair shop for a separate diagnosis and estimate, and clarify any storage charges before leaving the vehicle there.
Keep the dispatch confirmation, itemized receipt, and any reimbursement instructions. If a bill differs from the quote, those records make it easier to identify whether the difference came from mileage, an uncovered service, or the repair facility.